Metro complaint

Here's what I've just submitted to Metro's customer comment form:

"The L2 bus headed southbound on Connecticut Avenue toward McPherson Square never showed up this morning. It was scheduled to depart Connecticut Avenue at Nebraska Avenue at or about 6:34 this morning. The next scheduled bus appeared to be late as well. Instead of waiting any longer, I just walked to the Van Ness Metro and boarded a southbound train to get to work. There was little traffic, as cars, trucks, and "Not in Service" Metro buses zoomed by.

It just seems to me that Metro employees need to be held accountable for poor job performance and Metro needs to better monitor whether buses depart on or close to schedule. Metro has made some improvements, however, Washington, DC deserves a world class public transit system, and we are a long way away from that."

I don't understand why, living near the beginning bus terminal, any bus is late or doesn't show up. It is not hard: show up for your job and work. If you don't like it, find a new one. If you can't, try to educate yourself and then find a new job. Why do you deserve to get paid if you don't do your job? Everyone can understand if there are exigent circumstances because stuff happens.
But it is Metro's fault, too. They don't have a system in place to allow for another bus to be quickly deployed. They don't hold employees accountable. How about this: set up a better customer complaint system, put GPS in all the buses, post 'next arrival' times at most stops (with real-time data), teach manners and better driving skills, and use on-time and other performance measures to hold drivers accountable. And if you need to raise fares to accomplish this, by all means do so. I think most people would welcome such change.